Delivery Policy – Auda Store

1. Delivery Area

We deliver to all countries within the European Union and the United Kingdom.
All orders are shipped through trusted international couriers, ensuring tracking and delivery security at every stage.

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2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected:

• Standard Shipping: 5–10 business days after payment confirmation.

• Express Shipping: 2–5 business days after payment confirmation.

During peak seasons (such as holidays, Christmas, or Black Friday), delivery times may be slightly longer.

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3. Order Processing

Orders are processed within 1–2 business days after payment is confirmed.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor the delivery in real time.

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4. Shipping Costs

Shipping costs are automatically calculated at checkout based on the weight, dimensions, and destination of the order.
In some regions, we offer free shipping for orders above a certain value — please check the conditions on the cart page.

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5. Delays and Unforeseen Circumstances

Auda Store is not responsible for delivery delays caused by:

• Events beyond our control (e.g., severe weather, strikes, holidays);

• Incorrect or incomplete shipping details provided by the customer;

• Customs inspections or holds (for destinations outside the EU).

If an issue occurs, our support team will assist you promptly to resolve the situation.

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6. Delivery Address

Please make sure to provide accurate and complete delivery information.
We are not responsible for failed deliveries due to incorrect or incomplete addresses.

If a package is returned to us for this reason, reshipping costs will apply.

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7. Order Tracking

All shipments include online tracking.
You will receive an email with the tracking number once your order has been dispatched.

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8. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the estimated delivery time, please contact us within 7 calendar days.
After reviewing the case, we will offer a replacement shipment or a full refund at no additional cost.

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9. Customer Support

For any questions regarding delivery, shipping times, or tracking, please contact our support team:
📧 contact@audastore.com
🕐 Support available Monday to Friday, 9:00–18:00 (Lisbon time).

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10. Policy Updates

Auda Store reserves the right to update this Delivery Policy at any time to reflect improvements in logistics or carrier changes.
The most recent version of this policy will always be available on our website.

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🗓️ Last updated: 19/05/2025